TENS Machine Hire Terms & Conditions

Mother Co PTY LTD trading as Mother Mother Doula
ABN: 97 688 593 017
Email: hey@mothermotherdoula.com
Phone: 0410 281 161
Website: mothermotherdoula.com

These TENS Machine Hire Terms & Conditions apply to the hire of all TENS machines and related accessories (“Hire Equipment”) from Mother Co Pty Ltd trading as Mother Mother Doula (“we”, “us”, “our”). By booking, paying for, collecting, accepting delivery of, or using any TENS Hire Equipment, you (“the Hirer”, “you”, “your”) agree to be bound by these Terms.

These Terms apply in addition to our general Website Terms & Conditions, Refund & Cancellation Policy, and any booking confirmation or written agreement issued by us. If there is any inconsistency, the more specific hire terms will apply to the extent of that inconsistency.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law where those rights cannot lawfully be excluded.

1. Manual Orders

From time to time, we may create a manual order on behalf of a Hirer, including where the Hirer has requested assistance completing their booking, experienced difficulty using the online booking system, or requested booking support by email, message, phone, or another written method.

Where a manual order is created, the Hirer will be provided with the relevant booking details and a payment link, invoice, or other payment request. By proceeding with payment, collection, accepting delivery, or use of the Hire Equipment, the Hirer confirms that they have read, understood, and agree to be bound by these Terms.

Manual orders are subject to the same Terms as bookings completed directly through the website. The Hirer is responsible for reviewing these Terms before making payment. If the Hirer does not agree to these Terms, they must not proceed with payment and should contact us before the booking is finalised.

For the avoidance of doubt, payment of a manual order is treated as acceptance of these Terms, even where the website checkbox or online acceptance step has been completed by us while preparing the order on the Hirer’s behalf.

2. Hire Details

Unless otherwise stated on the specific product listing or agreed in writing, TENS hire is available in the following standard hire periods:

Obi TENS

• 2 week hire, up to 14 days: $25.00
• 4 week hire, 15 to 28 days: $40.00
• 6 week hire, 29 to 42 days: $60.00
• 8 week hire, 43 to 56 days: $75.00
• 10 week hire, 57 to 70 days: $90.00

Elle TENS

• 2 week hire, up to 14 days: $30.00
• 4 week hire, 15 to 28 days: $50.00
• 6 week hire, 29 to 42 days: $70.00
• 8 week hire, 43 to 56 days: $85.00
• 10 week hire, 57 to 70 days: $100.00

Refundable Bond: $50.00 per unit

Approved extensions are charged at $10.00 per additional week, subject to availability and approval in accordance with these Terms.

The refundable bond will be processed within 5 business days after the TENS unit and all included accessories have been returned, inspected, and confirmed to be clean, complete, and undamaged, subject to any deductions permitted under these Terms. Additional banking or card processing time may apply and is outside our control.

If your selected product listing, checkout option, or written booking confirmation states a different hire period, fee, or extension arrangement, that specific booking detail will apply.

3. What Is Included in Your Hire

Each hire includes:

• one Elle or Obi TENS handset, depending on the product selected
• 1 brand new set of 4 semi-reusable, medical-grade, TGA-approved electrode pads
• new batteries
• lead wires
• lanyard or neck cord, depending on the model supplied
• carry case
• quick start guide
• return instructions
• full TENS instructions for use

Electrode pad brand may vary depending on supplier availability. Pads supplied will be suitable for the intended use, but specific brands are not guaranteed. A different pad brand does not entitle the Hirer to a refund or discount, provided the supplied pads are of acceptable quality and fit for purpose.

4. Purpose of Hire and General Warning

The TENS machine is supplied as a non-medical hire item primarily for labour comfort. It is not supplied as medical treatment, does not constitute medical advice, and is not intended to diagnose, treat, cure, or prevent any medical condition.

Any information we provide about TENS use is general in nature only and does not replace advice from your midwife, obstetrician, GP, or other appropriately qualified healthcare provider.

The Hirer is solely responsible for determining whether TENS is suitable for their own circumstances and for obtaining any medical or maternity care advice they consider necessary before use.

We do not guarantee that a TENS machine will:

• provide pain relief

• be effective for your labour

• be comfortable for every user

• alter labour progress

• reduce the need for other pain management methods

• produce any specific birth outcome

5. Contraindications and Precautions

A TENS machine must not be used:

• before 37 weeks of pregnancy unless approved by your midwife, obstetrician, GP, or other appropriate care provider

• over your abdomen

• if you have a cardiac pacemaker or known cardiac rhythm issues

• over broken skin, a healing scar, or a new caesarean section wound

• when in the shower, bath, or birth pool

The Hirer is responsible for reading all instructions provided and for ceasing use immediately if discomfort, irritation, adverse symptoms, device malfunction, or any unexpected issue occurs.

If you are uncertain whether TENS is appropriate for you, you must seek advice from your midwife, obstetrician, GP, or other qualified healthcare provider before use.

6. Hirer Responsibilities

By hiring a TENS machine, the Hirer agrees that:

• the TENS machine will only be used by the person named on the hire form unless we have expressly agreed otherwise in writing

• they are responsible for checking whether TENS is appropriate for their individual circumstances, including seeking approval or advice from their midwife, obstetrician, GP, or other maternity care provider where required or desired

• they will read and follow all instructions provided and use the machine in accordance with those instructions

• they will use the machine safely, with appropriate supervision where needed, and will not use it contrary to any instructions, contraindications, or care provider advice

• they understand that the effectiveness of TENS cannot be guaranteed

• they will inspect the unit and accessories, and check the unit within 48 hours of collection to confirm that it is functioning properly

• if a fault, missing item, or issue is reported within 48 hours of collection, we may, depending on the circumstances, provide a replacement, repair solution, credit, or other appropriate remedy

• faults, loss, missing parts, contamination, or damage first reported after 48 hours of collection may be treated as Hirer damage, misuse, or a non-reportable issue for the purpose of bond assessment, unless the law requires otherwise

• return of the TENS unit is the responsibility of the Hirer. If postage is approved, tracked shipping must be used at the Hirer’s cost, and risk remains with the Hirer until the Hire Equipment has been safely received and inspected by us

• the Hirer must not lend, sub-hire, transfer, sell, tamper with, disassemble, modify, misuse, or allow any third party to use the TENS unit or accessories

7. Collection, Return and Hire Period

Hire is for the period selected at checkout or otherwise agreed in writing.

Any extension request must be made in writing before the agreed return date and is subject to availability. Email or text message is acceptable for this purpose.

An extension will only qualify for the approved extension rate if it has been expressly approved and confirmed by us in writing before the return date.

Approved extensions are charged at $10.00 per additional week, unless otherwise stated on the product listing or confirmed by us in writing.

The Hirer is responsible for ensuring the unit is returned on time and in the required condition.

Where collection and return are arranged directly with us:

• collection and return may be by appointment only
• the Hirer is responsible for attending the agreed time or communicating promptly if a change is needed

Where return by post has been approved:

• tracked postage must be used
• return postage costs are the Hirer’s responsibility
• risk remains with the Hirer until the parcel has been delivered and the contents inspected

Early return does not entitle the Hirer to any full or partial refund.

No refund is available if the Hirer chooses not to use the TENS machine or accessories during the hire period.

8. Condition of Return

The TENS unit and all accessories must be returned:

• on or before the agreed return date

• clean and dry

• free from body fluids, residue, dirt, damage, and contamination

• complete, including handset, lead wires, lanyard, and any reusable accessories supplied

• in the same general condition as provided, allowing for fair wear and tear only

Fair wear and tear means ordinary signs of careful use that do not affect hygiene, safety, function, or future hireability.

Fair wear and tear does not include contamination, cracked screens, broken clips, damaged battery compartments, damaged leads, missing parts, corrosion, misuse, unauthorised repair attempts, or any damage that affects safety, cleanliness, or function.

9. Late Returns, Damage, Contamination and Replacement Costs

Hire is for the agreed period only unless an extension has been requested, approved, and confirmed in writing before the return date.

If the Hirer requests an extension in writing before the return date and we confirm availability in writing, the approved extension rate is $10.00 per additional week, unless otherwise stated on the product listing or confirmed by us in writing.

If the TENS unit is returned late without an approved extension in place, a late fee of $10.00 per day, per unit applies from the day after the agreed return date until the unit is returned.

Late fees may be deducted from the bond and, if the bond is insufficient, invoiced separately.

Late fees are capped at the full replacement cost of the unit.

If the TENS unit or accessories are returned:

• damaged
• contaminated with body fluids
• incomplete
• with missing parts
• not cleaned appropriately
• not functioning due to misuse or damage during the hire period

we may deduct reasonable costs for cleaning, repair, replacement, administration, and loss of future hire use from the bond, and invoice any amount above the bond if required.

Loss or theft of the unit may incur a replacement charge up to the current replacement cost depending on model.

Replacement costs may also apply for missing accessories, damaged lead wires, damaged battery compartments, damaged screens, broken housings, or other parts that prevent safe future hire.

10. Cleaning and Hygiene

All reusable Hire Equipment is checked, cleaned, and sanitised by us before collection.

The Hirer must return the unit in a clean and hygienic condition. The machine must not be returned with body fluid contamination, sticky residue, damp storage damage, mould, odour, dirt, or any other contamination.

Supplied electrode pads are semi-reusable consumables provided for the Hirer’s use and are not required to be returned unless otherwise stated.

If additional sanitation, cleaning, restoration, or replacement is required due to the condition of the returned unit, those costs may be deducted from the bond and invoiced to the extent they exceed the bond amount.

11. Faults and Equipment Checks

We inspect and test each TENS unit prior to collection to confirm that it is sanitised and in working order.

The Hirer must check the unit within 48 hours of collection.

If a fault is reported within 48 hours, we may offer a replacement unit, troubleshooting support, partial refund, full refund, or another appropriate remedy depending on the nature of the issue and availability.

If no issue is reported within 48 hours, the TENS unit will be taken to have been received in working order and acceptable condition, subject to any non-excludable rights under law.

12. Liability and Indemnity

Mother Mother Doula:

• checks TENS units prior to collection to ensure they are sanitised and in working order

• provides general usage information and written instructions

• does not guarantee the success, effectiveness, suitability, or outcome of TENS use during labour

To the maximum extent permitted by law, we are not liable for any injury, irritation, adverse reaction, incident, loss, or damage arising from:

• the use or misuse of the TENS machine or accessories

• failure to follow instructions or contraindications

• use contrary to medical or maternity care advice

• unsafe pad placement or unsafe handling

• the Hirer’s individual health circumstances

• any failure by the Hirer to seek appropriate medical advice

• delays, changes, or inability to use the machine because labour begins unexpectedly, circumstances change, or a birth setting does not permit use

To the maximum extent permitted by law, the Hirer agrees to indemnify and hold harmless Mother Co Pty Ltd, Mother Mother Doula, Sarah Del Borrello, and our officers, employees, contractors, and agents from and against any liability, claim, loss, cost, damage, or expense arising from the Hirer’s use, misuse, possession, handling, storage, or return of the TENS machine and its components, except to the extent caused by our negligence, fraud, or any liability that cannot lawfully be excluded.

13. Cancellations and Non-Use

If a TENS booking is cancelled before collection or dispatch, any refund will be dealt with in accordance with our Refund & Cancellation Policy or any specific cancellation terms applying to the booking.

Once the TENS unit has been collected or dispatched, the hire fee is non-refundable for change of mind, non-use, early labour, changed birth plans, hospital restrictions, or because the Hirer decides not to use the machine.

The refundable bond remains subject to return of the Hire Equipment in accordance with these Terms.

14. No Guarantee of Outcome

We do not guarantee that use of the TENS machine will:

• reduce labour pain

• shorten labour

• avoid interventions

• delay or prevent use of other pain relief methods

• improve your birth experience in any particular way

Each labour is different and responses to TENS vary from person to person.

15. General

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be read down to the extent necessary or severed, and the remainder of the Terms will continue in full force.

Our failure to enforce a right under these Terms at any time does not waive that right.

These Terms are governed by the laws of Western Australia.

16. Agreement

By proceeding with a TENS machine hire booking, including by placing an order online, requesting a manual order, making payment, collecting, accepting delivery of, or using the Hire Equipment, the Hirer confirms that they have read, understood, and agree to be bound by all terms and conditions outlined on this page.

For manual orders, payment of the invoice, payment link, or other payment request confirms acceptance of these Terms in the same way as completing the booking directly through the website.

For any questions, please contact:
Sarah Del Borrello, Mother Mother Doula
Email: hey@mothermotherdoula.com
Website: www.mothermotherdoula.com